Customer Reviews

“Great product”

Pros: We were looking for software that was secure for document sharing. Our clients send us documents with confidential information and it was important that it was secure and user-friendly.

Cons: N/A – I haven’t used it long enough to identify any problem areas for our team.

Jade H.

Investor Relations Associate,
Real Estate

“I like it! “

Overall: So far so good. Only been using it for about a month but seems to work seamlessly on a computer. Customer Service is amazing, they worked with me and my branding as a single user!

Pros: No-knowledge encryption is great! I know that I am securely sharing files

Cons: Not mobile friendly, would be better if clients were able to easily access docs via their phone

Switched From: Dropbox Business

Reasons for Switching to DropSecure: Needed more secure way to share files

Caitlin B

Self-Employed,
Accountant

“Super Easy!”

Overall: Super easy and efficient!!

Pros: The most notable thing, my clients do not need to create an account or download anything. Drag and drop!….

Cons: Integration was easy. A desired feature that would be nice is having email reminders set to go out for X number of days when requesting documents. This is still awesome though!

Reasons for Choosing DropSecure: Ease of use.

Switched From: OneDrive and Dropbox Business

Reasons for Switching to DropSecure: DropSecure is very easy to use for my clients which means I get what it is needed much faster so I can move forward.

Rick S.

Branch Manager / Loan Officer,
Mortgage Right

“Great product”

Overall: Customer service is great

Pros: Easy to use for collecting sensitive data

Cons: Have not found anything that could be improved at this time

Edie O.

Executive Assistant,
Texas Association Against Sexual Assault

“Brand New To The Software”

Overall: We are a new customer, but so far so good

Pros: Customer Service – from demos to sign up to chat – all very pleasant, helpful, and quick to respond.

Cons: Training – nothing scheduled, just videos. Chat rep was excellent in helping with my questions

Kris P.

Business Manager,
Carnegie Dartlet LLC

“Best customer service I have EVER experienced”

Overall: The customer service is amazing. Although the chat said someone would get back to me within 48 hours someone got back to me within one minute the first time I needed help. The second time was late on a Sunday night and I got a response within 2 minutes. I tried the free trial for about two hours and was sold on it.

Pros: I work with sensitive personal information and want to protect my clients from identity theft. Providing them a secure link to upload their information is critically important . Drop secure provides a link and then notifies me when my clients have uploaded their documents.

Cons: I was hoping to rename documents but that feature is not yet available.

Switched From: Dropbox Business

Reasons for Switching to DropSecure: It didn’t feel secure to me. My clients had difficulty with it. My clients are extremely happy with this service.

Rosanne M

Owner,
Martino Business Consulting

Pros: The product is extremely easy to use and the customer service is some of the best I have ever seen. Very happy to have found DropSecure.

Cons: More control over notifications would be good but is a minor update that needs adding.

Reasons for Choosing DropSecure: Ease of use and customer service.

Kyle K.

Project Manager,
Empire Flippers, LLC

“Exactly the software I was looking for”

Overall: I was looking for a way to share multiple large files with sensitive content. DropSecure allowed my office to share files with ease without the recipient needing to jump through several hoops to access the received files.

Pros: The ability to share large files securely.

Cons: Limited to 20 files at a time. We send crime scene photos and usually have to send 75-100 photos from one case, which translates to 4-5 emails for the recipient.

Alternatives Considered: Dropbox Business

Reasons for Choosing DropSecure: Pricing, ease of use, security

Daniel N

Medicolegal Death Investigator,
Reno County

“Great experience with DropSecure”

Overall: great!

Pros: Love how easy it is to utilize on a day to day

Cons: Sometimes its hard to navigate back to an individuals message from clicking straight from the email to open up the URL, but other than that its easy to use!

Renee L.

HR Generalist,
InfoTrack

“Awesome Secure & Easy-to-Use File Sharing Service with an A++ Support Team!”

Overall: I had a unique situation where I got married and legally changed my name. I use my URL on a daily basis, and changing the URL from my old name to my new name would cause the old link to break and no longer work. I submitted a support ticket to see if there’d be a way to create a new URL and allow the old link to continue to work. Their engineering team quickly worked on a solution. Thank you for all of your help (especially [SENSITIVE CONTENT])! I’m a very happy customer!

Pros: The web interface (both on the admin and user end) is very easy to use.

Cons: More integrations with other apps. Otherwise, I’m very happy with the software.

Tyler P.

Loan Originator,
Cardinal Financial Company

“Great price for the features”

Pros: The email add in for outlook was key and pretty easy to deploy. Support and development team are pretty good too. Always ready to help and listen to us regarding product updates.

Cons: I wish we can get the attach large files direct from the email add in.

Reasons for Choosing DropSecure: End to end encryption, Auto delete feature, email add in.

Reasons for Switching to DropSecure: The ease of deployment and email add in.

Archie P

Network Adminstrator,
St. John Properties, Inc

“Great CMMC Compliant File Sharing Solution”

Pros: Encrypted File Sharing running on GovCloud

Cons: No issues so far. Everything has worked well.

Reasons for Switching to DropSecure: Government Account Solution

Jason S

CEO,
Numurus LLC

“Awesome system and well worth it!”

Overall: They have made it easy and effective for people to share documents with us securely. Also the DropSecure team was very quick on responses if we ever had any questions!

Pros: It is very user friendly and very easy for our candidates to maneuver. It is also very convienent that the person uploading their documents doesn’t have to make an account!

Cons: Everything was great, no cons to this software yet!

Alexandra H

Executive Assistant,
All Legal Staff, Inc

“Customer Service Was Excellent; DropSecure Looks Very Useful”

What do you like best?
The customer Service Representative was very responsive in showing me exactly how to use DropSecure for my law practice needs. He answered my questions and then walked me through how to use DropSecure and its specific components.

What do you dislike?
It would be helpful if one could upload folders in DropSecure.

What problems are you solving with the product? What benefits have you realized?
In New Mexico, all licensed attorneys will be required to have succession plans and one particular requirement is that a subsequent (“Assisting Attorney”) must have access to current client documents and Trust and business documents. DropSecure should be able to meet these needs.

Charles G

Owner,
Solo Law Practice

“Secure File Share Platform v2.0 – A Step Above The Rest!”

What do you like best?
Military-grade end-to-end encryption that protects your files, emails, and attachments in transit and at rest.

What do you dislike?
I don’t have any cons for our particular use case. We use the platform as a client portal. Clients upload files to the portal. We needed a simple client portal for our clients to send files reliably and securely. DropSecure does that. It solved a need we had.

Recommendations to others considering the product:
Don’t think about making the switch. Just do it!

What problems are you solving with the product? What benefits have you realized?
Overall lower operational costs, superior customer support, and a beautiful UI – Am I in heaven?

Chris LaCour

Executive Sponsor,
Sub-Four Capital

“Outstanding Product”

Overall: Excellent

Pros: Security is important to my government customers.

Cons: Not applicable to my review of this product.

Reasons for Choosing DropSecure: Security and customer service.

Reasons for Switching to DropSecure: Security feature

Nancy M

Senior Consultant,
Kings Point Enterprises Inc

“Easy and simple to use”

Pros: Be able to request documents from clients

Cons: be able to transfer file directly from here to another software

Tina S.

HR Operations,
DT Professional Services LLC

“DropSecure is game changing!”

Overall: It completely solves the problem of recipients stating they didn’t receive your documents.

Pros: The features that come with product, ALL Inclusive. This make submitting documents a breeze. My clients aren’t worried anymore about their financial information getting out to the public.

Cons: Nothing. Everything is very informative and the demo was great..

Reasons for Choosing DropSecure: The HIGH encryption standards.

Samuel Mack

Managing Director,
SWEVEN Global Resources

“A secure document transmission platform”

Overall: Our institution is very pleased with the platform. The Dropsecure price is extremely affordable and easy to use!

Pros: The platform provides a seamless interface to interact with receiving secure documents from individuals. This helps our institution comply with FERPA guidelines.

Cons: I think the product works well and I’ve not experienced any negatives with the platform.

Joseph K

Executive Director of Operations,
Zane State College

“Excellent value and extremely easy for clients”

Overall: Drop Secure and their engineers have been helpful and prompt, and implementation was a breeze.

Pros: My absolute favorite thing about this product is the ease of use on the student end. Not requiring a log in has really increased the number of documents we are able to successfully collect.

Cons: I think that not having a system of cataloguing by name, e-mail, etc., makes it hard to refer back to something received previously, but I think for the price that would honestly be too much to ask.

Reasons for Switching to DropSecure: We ended our contract with Blackboard student services and therefore lost this functionality but needed to be able to securely receive documents. This was the absolute best and most affordable option.

Megan H.

Financial Aid Coordinator,
Blueridge Community College

“Intuitive Product for us and our customers”

Overall: The ability to send and receive files securely from customers.

Pros: The great simple features to secure files to our external customers over the Internet.

Cons: I don’t have any cons for our use case. We use the software to transfer files back and forth to our customers. We switched from FileShare by Citrix because of the cost and overcrowded feature set. We needed a simple tool for our customers to send files reliably and securely. DropSecure does that. It accomplishes that well.

Switched From: ShareFile

Reasons for Switching to DropSecure: The cost and overly complicated feature set.

Jerry H.

CPO,
Classworks

“Intuitive, reliable data exchange / collaboration solution comes with excellent customer support”

Overall: DropSecure allows for quick and secure data exchange with our customers. The team behind DropSecure is very friendly and competent.

Pros: Companies do restrict access to files sharing sites for security reason, which makes data sharing quite difficult. DropSecure is accessible by most of the customers we are dealing with. The team behind DropSecure was willing and capable to make required adjustments in short time.

Cons: Company IT security settings blocked the site despite fulfillment of all security requirements.

Switched From: Exostar

Reasons for Switching to DropSecure: Approval process for non-registered Exostar user very time consuming.

Mattias G.

Service Engineer,
Airlines/Aviation

“Dropsecure review”

Overall: Great

Pros: Ease of use and encryption. The customization is nice too.

Cons: Not being able to identify a folder I would like the documents to download into onto my computer hard drive. This would be nice to have some sort of plug in access to download so i can drop the documents direct in the file of my choice.

Yzidro L.

VP,
Yzidrolago

“Great value for money and ease of use for a secure communication software”

Overall: Secure communication and sharing of encrypted files.

Pros: Ease of use, security, end to end encryption, cost effective.

Cons: Not much. It does what it is supposed to do.

Alternatives Considered: ShareFile and Dropbox Business

Reasons for Choosing DropSecure: Cost effective and easy to use.

Switched From: ShareFile

Reasons for Switching to DropSecure: Cost effective and ease of use.

Samudra V

CEO,
Sam IT Solutions

“Must have for Accountants!”

Overall: From signing up to receiving documents , it took us under 10 minutes. Its great that we can customize it to our branding. With 2FA feature on all user logins, folder creation, activity monitoring and easy user interface , it was a no-brainer. To top that , cust support has been amazing.

Pros: Highest level of Encryption level and ease of use

Cons: Nothing at the moment. I believe the more we use this software , we will end up with a “wish list” which we will communicate with DropSecure account management team

Alternatives Considered: Diligent Boards and Dropbox Business

Reasons for Choosing DropSecure: In Australia, laws prohibit exchange of personally identified information over email. Tax File Numbers specifically and other ID’s. Being a tax firm and recently introduced stricter laws, we needed something simple, cost effective , secure and easy to use. DropSecure checked those boxes.

Switched From: Dropbox Business

Reasons for Switching to DropSecure: Ease of use and pricing. We wanted clients to use it. We did not want clients to see 3-4 different screens, create accounts etc. just to upload one single document! DropSecure is simple yet powerful. They nailed it.

Mani D

CEO,
ZonKeepers

The CEO of Elk Ridge Bookeeping LLC was looking for a secure file sharing solution for her business. DropSecure was happy to work with her to understand her requirements of an easy user interface, enterprise grade security, as well as meeting compliance requirements; all at a competitive price.

Testimonial: DropSecure put in a superb amount of effort to help me gain the necessary features to run my business without having me over-pay for features that I don’t need! I have been going back and forth for a few weeks with other companies on the features and package offered. DropSecure’s great customer service offered me the right features at the right price and hence I will be staying with DropSecure. It was an amazing experience that I will absolutely be grateful for in my business growth! Thank you so much for everything!

I don’t feel comfortable using anything else other than DropSecure to share confidential data with my teachers. I am pushing for all other schools that I work with to use them.

DropSecure has turned the tide by allowing SMEs to provide the kind of security that was only affordable to large enterprises. Its simplicity and plugin free sharing beats current competition.

“ease of use”

Pros: The best thing I like about DropSecure is that my patients or providers do not need to create a username and password and it is still more secure than any traditional file sharing service.

Cons: I liked the simplicity. Dropsecure is perfect for my need.

Dr. Devang Shah

M.D.,
Morgan Hill Internal Medicine

“Most User-Friendly Affordable Secure Document Sharing”

Overall: I have had an amazing experience. I highly recommend this software for anyone that deals with sensitive information such as banking, tax returns, medical records, payroll records, insurance records, government records etc.

Pros: I have been using DropSecure since 2019, and prior to that I had tried several other file sharing services over the last decade or so. As of this writing, I have to argue that this is the BEST I have ever laid my hands on. I have used expensive tools/applications for transferring files back and forth between my company and clients. DropSecure is amazingly easy to set up, easy to use, easy for the recipient to download their file and most importantly, very affordable. I have not needed a lot of tech support, but the 2 or 3 times I reached out, I was met with nothing but pleasant people willing to go the extra mile to make sure you got all the help you needed. It is worth noting that DropSecure is so easy that chances of needing tech support are very minimal.

Cons: There is nothing not to like about DropSecure. It is an excellent choice.

Felix M.

CEO,
Accupay Systems

The Bridgemark Director was looking for a secure file share service with the highest level of encryption. In addition, every employee needed to have their own individual file share url to facilitate the smooth transfer of documentation.

The company had spent 2 to 3 months testing out other services but didn’t find anything that checked off every box on their need/want list until they started using DropSecure.

Highlighted here are a few reasons why they chose to work with DropSecure:

1. The user interface and sending/receiving process is very basic/simple : With all of our clients being over the age of 60, we needed an interface that would allow them to easily receive and send documents without any help.
2. Branded emails, account page and file drop page with custom URL.
3. Highest level of encryption available with zero-knowledge.
4. Ability for each employee to have their own account and file drop URL : Previously, we were using another service which gave the whole company one file drop URL which caused a lot of confusion. With DropSecure each user has their own account login to send/retrieve received files.
5. Access to file transfer history : For compliance, we are required to maintain a record of all client communication. DropSecure gives the Super Admin access to all transfer activity for every user under the company’s account. Additionally, the Department Admins have access to all transfer activity for the users assigned to their department.
6. Customer Service : We’ve reached out to their support team several times with everything from questions and account help to somewhat larger obstacles (to be honest, I’m sure I’ve been a bit of a pain to them). Nevertheless, they’ve been amazing every time — very quick to respond and our question/problem is resolved usually within 24 hours. Their ability to provide such a high level of customer service while also having a personal connection with each of their clients is exceptional —unfortunately, something rarely found in today’s world.