FAQ

Have a question? See our FAQ’s below.

DropSecure

Troubleshooting

Can DropSecure reset my account password?
Because we are a zero-knowledge company, we don’t have the ability to reset your password or recover your data if you forget your password. Please contact us if you are experiencing this issue.

If you belong to an enterprise account, your administrators can reset your password for you. Another way to reset password is via outlook plugin, if you are using one.
I have shared a file on the DropSecure portal with my client. However, they are unable to access it as they are getting the error ‘You need to enable JavaScript to run this app'?
DropSecure uses JavaScript to secure your files. The JavaScript has to be enabled for DropSecure. A host of other websites including banking websites will also not work if JavaScript is disabled. Please look up for instructions online to enable javascript for your browser or contact us and we can help you with it.
I am now unable to login to my DropSecure account and/or send files, what do I do?
Try restarting your browser first. If it still does not help, please make sure your browser is upgraded to the latest version. If the problem still persists, please try clearing your browser cache. Please look up for instructions online to clear your browser cache or contact us and we can help you with it.

Our security goes beyond compliance

Criminal Justice Information Services (CJIS)Health Insurance Portability and Accountability ActSOC for Service OrganizationsFederal Information Processing Standard (FIPS) PublicationDefense Federal Acquisition Regulation Supplement (DFARS)Payment Card Industry Data Security StandardGeneral Data Protection Regulation

Secure cloud sharing starts with DropSecure

With DropSecure, the keys to unlock your data are never shared with anyone you didn't intend to share with, including us. That means you get real privacy behind our patent-pending military-grade encryption and file transfer technology. Discover the most secure way to share your documents.