FAQ

Have a question? See our FAQ’s below.

DropSecure

Security

What is end-to-end encryption?
What is Zero-Knowledge Transfers?
How are my files stored on DropSecure?
What additional data control features do you provide?
Can DropSecure reset my account password?

Troubleshooting

Can DropSecure reset my account password?
I have shared a file on the DropSecure portal with my client. However, they are unable to access it as they are getting the error ‘You need to enable JavaScript to run this app'?
I am now unable to login to my DropSecure account and/or send files, what do I do?

Features

What additional data control features do you provide?
Can I integrate the DropSecure interface onto my website?
Do you offer custom branding?
How can DropSecure be integrated with Outlook?
Can I send multiple files on one DropSecure transfer?
Does my client need to have DropSecure to open and reply to confidential information that I have sent them?
Can I invite a contact to send files back to me?

Pricing

I have a question on the payments and pricing options available?
I have made the payment and I haven't received my Receipt for the same. How can I get my receipt?

Our security goes beyond compliance

Criminal Justice Information Services (CJIS)Health Insurance Portability and Accountability ActSOC for Service OrganizationsFederal Information Processing Standard (FIPS) PublicationDefense Federal Acquisition Regulation Supplement (DFARS)Payment Card Industry Data Security StandardGeneral Data Protection Regulation

Secure cloud sharing starts with DropSecure

With DropSecure, the keys to unlock your data are never shared with anyone you didn't intend to share with, including us. That means you get real privacy behind our patent-pending military-grade encryption and file transfer technology. Discover the most secure way to share your documents.